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How do Userbrain's annual subscriptions work?

Payment & Billing

How do Userbrain's annual subscriptions work?

Last updated on 01 Oct, 2026

The Userbrain annual subscription is designed for product teams who are committed to continuous product improvement and want a cost-effective solution for regular user testing.

One of the standout features of our annual subscription is that you receive all your test sessions for the entire year upfront. This means you have the flexibility to use them as intensively or as spread out as you like over the 12 months.

Available annual plans

Flex Plan

  • Flexible pricing based on how many Userbrain testers you need

  • 100 sessions with your own invited testers per year

  • Starts at $1,100/year ($92/month billed annually)

Enterprise Plan

  • Custom solutions for larger teams, more testers, and flexible payment options

  • Scalable usage with a minimum 1-year agreement

  • Contact us for tailored pricing and details

We also offer monthly plans as well: How do Userbrain's monthly subscriptions work?

Purchasing Additional Sessions

Run out of your yearly allowance or need more feedback videos? No problem! You can always buy additional testers for $45 each.

Payment Methods

We accept VISA, Mastercard, and American Express credit cards.

Cancellation Policy

You can cancel your yearly subscription anytime. If you decide to cancel, your plan will remain active until the last day of your current billing cycle. After the billing cycle ends, any accumulated test sessions will be forfeited. For more details, refer to our article How can I cancel or pause my subscription?

Satisfaction Guarantee

Your satisfaction is our priority. If you're not pleased with a test, we'll replace it at no extra cost, no questions asked. Just follow the steps shown here: What if I am not happy with the video I received?

Considering a switch from monthly to yearly or have more questions? Reach out to our Success team for assistance.

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