You can cancel your Userbrain subscription at any time, and you can do it yourself in your Usage & Billing tab. Your plan stays fully active until the end of your current billing cycle, and you won’t be charged again after that.
If something isn’t working for you, it’s worth emailing success@userbrain.com first. There’s often a plan or a setup that fits better than cancelling.
How to cancel
Go to Usage & Billing in your account.
Open Edit subscription.
Select Cancel subscription and confirm.
Only the Account Owner can do this.
The confirmation screen tells you exactly when your plan ends and what changes on that date.
What happens between now and the end of your billing cycle
Nothing changes straight away. Until the end date:
Your plan stays active and every feature keeps working.
You can keep using your remaining plan testers.
Your tests and your team are untouched.
No further payment is scheduled.
Changed your mind?
You can reverse a cancellation any time before it takes effect.
Go to Usage & Billing in your account.
Open Edit subscription
Select Keep subscription
That’s it: no confirmation, no new payment, and your plan and billing cycle carry on unchanged.
While a cancellation is scheduled, other plan options are hidden until you remove it.
What happens when your subscription ends
Your work stays. Every test, recording, and result remains in your account, along with the transcripts, reports, notes, clips, and insights you’ve already created.
Unused plan testers expire. Any testers left from your plan are removed on the last day of your billing cycle.
Will I get a refund?
No. Cancelling doesn’t create a refund or a partial refund. You keep full access until the end of the cycle you’ve already paid for.
If you’re unhappy with a specific tester or video, that’s a different thing and it is covered: see the 100% Satisfaction Guarantee.
Do tests I’ve already launched keep running?
Yes. Cancelling doesn’t stop active orders with the Userbrain panel. Recruiting continues, and you’ll still receive those videos.
If you’re on a Legacy Plan
Cancelling a legacy plan ends it for good. You can’t rejoin it afterwards, and it won’t be offered again.
You can still change your mind up to the moment it takes effect: select Keep subscription and your legacy plan continues unchanged, with its original price and rules. Once it has actually ended, it can’t be restored.
Can I pause instead of cancelling?
We don’t currently support pausing a subscription. If you need a break, cancelling and resubscribing later works, and your tests and recordings will be waiting for you.
Enterprise plans
Enterprise subscriptions follow the terms of your contract rather than this flow. Get in touch and we’ll walk through the options with you.