Userbrain’s mobile app supports on-site user testing, but intermittent or lost connectivity can impact uploads. Follow these guidelines to maximize success when testing in low-data environments (e.g., outdoor events, conferences, or remote locations).
Connectivity Requirements
Starting a Test: Requires initial internet connection to load the test tasks.
During Recording: An internet connection can be intermittent or spotty. Our app records locally.
Uploading Results: Requires stable connection post-test to upload the recording to our servers and into your Userbrain account.
App Behavior in Low-Connectivity
If connection drops mid-test, recording continues locally.
Uploads automatically retry when connection is restored (app must remain open).
If the app is closed or the device runs low on memory, interrupted uploads may fail without a manual retry option.
Recommended workflow for environments with unstable connections
Before Testing
Preload Content: Ensure testers load any required assets (e.g., maps, images) in advance if possible. This is done by loading these assets on the device initially while on a stable connection. This data is stored, or cached, locally on the device.
Close Background Apps: Free up any device memory in use with other apps.
During Testing
Keep the App Foregrounded: Avoid switching to other apps during/after the test until upload completes.
Monitor Connectivity: If connection drops, pause testing until stable (if possible).
After Testing
Reconnect Promptly: Return to a stable network and reopen the Userbrain app to resume uploads.
Verify Uploads: Check the Userbrain dashboard to confirm all recordings are submitted.
Have a unique use case or more questions? Contact Support for assistance and to help us prioritize features for your needs.