We recommend that tests be completable within 5 to 20 minutes. This allows testers to stay engaged and interact with your product while providing high-quality feedback. However, we understand that some projects may require longer studies to cover more details or more complex workflows. If you need to run a test lasting between 20 - 40 minutes, here’s what you need to know.

Running Longer Tests With Userbrain Testers

Please note that longer tests with Userbrain's tester pool cost 2 sessions (or credits) per tester. This is because we provide our testers with double compensation in order to incentivize their extra time and effort.

How to Set Up a Longer Test

1. Contact Us: Reach out to support@userbrain.com to let us know you’re interested in running a longer test. We’ll help you get set it up.

2. Test Instructions: You’ll be asked to include a message in the first task, informing testers that this test will take longer and noting the bonus compensation if completed.

3. Launch: Once everything is in place, the test will be launched.

4. Final Report: Once your test has been completed, you will receive an email from our Support team, confirming which testers received their extra compensation.

Running Longer Tests With Your Own Testers

If you’re running a test with your own users, there is no extra charge for longer studies. However, for optimal results, we recommend keeping it under 40 minutes.

Important Considerations

• Avoid Tests Over 40 Minutes: Tests longer than 40 minutes may skew your test results. Tests this long can lead to participant fatigue, reducing feedback quality.

• Compensation Verification: After the test, Userbrain's Support team will verify the completion time of each tester to ensure those who surpass the requested threshold receive bonus compensation.

If you have any questions about setting up a longer test or need additional support, please contact us at support@userbrain.com.