We offer a 100% Satisfaction Guarantee to ensure that you are completely satisfied with the testers that you receive. We are committed to providing a high-quality user testing experience, resulting in valuable insights. Here’s what the 100% Satisfaction Guarantee entails:

If you are not satisfied with a tester's performance, or if there was another factor affecting the test results, please use the "Report a problem" button on the video detail page to let us know about the the problem.

Our 100% Satisfaction Guarantee is designed to provide peace of mind, ensuring that you receive valuable and high-quality user testing results every time.

After reporting the tester, we’ll send you a new one at no extra costs. No questions asked.