If for any reason you find a test video unsatisfactory, please click on the 'Report a problem' button located in the Tester section of the video player (see picture below).

We will review the issue and inform our tester about the problem. Based on our 100% Satisfaction Guarantee we’ll refund you the credit/session used with this tester. The refunded credit/session can be used on the same test, or on a different test at a later date.